Frequently Asked Questions

Care Instructions for Embroidered Pieces

Embroidered pieces feature elaborate stitches that require special care, especially when washing. In addition to following the fabric care instructions on each item, here are some other tips to keep your pieces looking nice!

  • Hand washing is the most gentle option (but who has time for that!)

  • Machine wash with cold water on a delicate wash cycle

  • Turn clothing item inside out to protect the applique and embroidery, and wash with a mild detergent

  • Try not to wash with other items that have zippers, buttons, or clasps (this could snag the thread and cause damage)

  • Allow the item to air dry by laying flat on a drying rack or a clean towel. If machine drying, use no heat/air dry option

  • Embroidered pieces tend to wrinkle easily. IRON WITH CARE. Iron inside out with a slightly dampened cloth over the design. You can also use a steamer

Refunds & Exchanges

Our small scale, home made items are made for you on-demand by hand. We are only human but strive to produce quality items while working closely with you to customize your order,

Me ka haʻahaʻa, we do not issue any refunds or accept returns. If you are not satisfied with your purchase, please email spencerclk@haalaubykonohia.com within 14 days of receiving your item. Please include your order number and your request to process your return. We will assess and be in contact with you.